Alf Casino has recently appeared and is owned by Araxio Development N.V. This is a good site, which has received quite a high rating from some eminent resources. However, the opinion of the players on their account is significantly different. There are numerous shortcomings that do not leave the best impression of the casino.
Externally, the casino site looks pretty decent, without excessive pomposity. Navigation shouldn't be a problem either. In total, the casino is available in 11 languages, including Russian. The support service works 24 hours a day, you can contact them via online chat, phone or email. The support service, at least via online chat, is available in Russian, English, French and Polish.
There are quite a few points in the terms and conditions that players need to know about this operator. Perhaps the most important of all is the point about individual withdrawal limits. In addition to the standard maximum limits specified in clause 6.4.5, the institution reserves the right to set limits for each user individually. A so-called "individual schedule" of withdrawals is introduced, in accordance with rule 6.4.8.
Regarding these personal withdrawal restrictions, there are reviews from Alf Casino players that confirm the use of this rule. Therefore, be careful. Most likely, this applies to larger conclusions.
There is another clause in the rules for receiving money, number 6.6. There is no confirmation of its use in the reviews, but the very fact of its presence is alarming. It refers to the possibility of writing off all winnings if the user has not made a deposit turnover x1 and requested a withdrawal. If the condition indicated there for withdrawing a commission of 10% or 15% is quite standard for a certain category of establishments, then the right to write off legitimate winnings if the turnover is not reached is very rare.
Alf Casino can also take your money in case of inactivity for 6 months. This is done without warning (clause 6.7).
Keep in mind that Alf Casino has the right to change the withdrawal amount based on your activity (clause 6.8). In one of the complaints about this institution, a case was told about a change in the amount. However, the player was not warned about this.
The operator adheres to the same policy with changes in the terms and conditions. The players themselves must regularly re-read the document to find out if it has been edited or not (rules 9.1 and 9.2).
There are relatively low withdrawal limits. Earlier in this Alf casino review, it was mentioned that withdrawal limits are specified in rule 6.4.5. This is €500/€10,000 per day/month for the first two levels. Having reached the third level, you can withdraw €800/€12,000; Tier 4 €1,000/€15,000 and Tier 5 €1,500/20,000. Levels are not fixed for players and will change every 30 days depending on activity, deposits, withdrawals and bonuses (rule 22.214.171.124).
Withdrawal processing only on weekdays from 6.00 to 17.00 GMT, verification is required for withdrawal (clauses 6.4.6 and 6.4.7). Alf Casino players in their reviews complained about the difficulty of passing verification. This is sometimes due to the fact that the operator has the right to request any documents (clause 4.6).
Bonuses are not automatic. You need to send a support request before you start spending the deposit. If you withdraw money within 24 hours, you lose the right to the bonus.
Not the most favorable wagering conditions. It is necessary to put down the amount of the bonus + deposit 30 times before the accrued credits and winnings turn into real money. In this case, you cannot exceed the maximum bet of €5 and the time limit of 10 days. You cannot play games with live dealers.
Wagering at Alf Casino counts 100% for bets on slot machines. However, carefully read the terms of the bonus. There you will find three lists with slots that give 20% or 0% wagering, or are prohibited from playing. In total, these are more than 100 slots, which are important to familiarize yourself with if you plan to take bonuses.
The site has a huge selection from different manufacturers. There are more than 30 of them, and the entire collection is over 2,300 games. Of these, almost 2,000 slot machines, many card games, video poker, roulette and live casino. At the same time, new products appear regularly.
In terms of providers, there are many of the big studios that you would expect to see in most modern casinos. These are NetEnt, Yggdrasil, Microgaming, Play'n GO, Big Time Gaming, Evolution and others. In addition to them, there are many smaller studios.
Interestingly, Alf Casino does not have a separate category of table games or roulette. However, this gambling is, and in different versions. To find roulettes, the easiest way is to enter Roulette into the search box, otherwise you will have to spend a lot of time.
In general, the division of games into categories was treated a little casually. Separately, there is a category of slot machines with progressive jackpots. Only you can access them from the main page, and not through the catalog of games.
There are enough payment systems offered. Along with methods that are popular all over the world, more local solutions are also offered, for example, Yandex Money, WebMoney, QIWI, Moneta RU. At the same time, replenishment in rubles, dollars, euros and some other currencies is acceptable.
There is a rather small list of countries whose players cannot play at Alf Casino: Ukraine (including the territory of Crimea), USA, Moldova, Israel, Iraq, Iran, Afghanistan, Great Britain, the Netherlands and Curacao.
This casino will not have a huge pile of bonuses for every day. Players receive a 100% welcome bonus up to 35,000 rubles + 200 free spins. Then 50 free spins per week for deposits and 50% + 50 free spins for deposits on weekends. Standard wagering requirements of 30x (deposit + bonus) apply.
According to customer support, it can take up to 24 hours or more for money sent through Cubits to appear in the casino account.
It may take a long time before the players receive their money. In this case, the verification of documents can be very slow. It happened more than once that the operator requested a report not only on casino transactions, but on all e-wallet transactions for a certain period.
This is definitely not the best casino in many respects, especially in terms of the quality of the customer support and fast withdrawals. You will not necessarily regret playing at Alf Casino, but there is a chance that you will be nervous.
There are good bonuses here, other conveniences have been created in the form of a large number of payment systems, and a wide selection of games. Moreover, the casino is ready to resolve conflict situations. But it is not necessary to expect that over time Alf casino will work better. After all, this is not the first casino launched by Araxio Development N.V., and the problems of older brands are repeated.